A World of Customer Experience
Waleed AlHamdan’s Mastery in Customer Experience Sets New Horizons for Industry Leaders
In an era where customer experience (CX) is the battleground for brand supremacy, Waleed AlHamdan emerges as a beacon, guiding industry leaders toward uncharted territories of innovation and excellence. His journey, marked by over two decades of hands-on experience across multiple sectors, culminates in his latest entrepreneurial venture. This pivotal shift promises to redefine the CX landscape in Saudi Arabia, resonating with a market that’s increasingly digital and consumer-centric.
Pioneering a CX Revolution
“His insights aren’t just theoretical; they’re built on years of practical experience and a deep understanding of what customers truly desire,” asserts a senior executive from one of Saudi Arabia’s leading enterprises, preferring anonymity. AlHamdan’s new company is a testament to his commitment to elevating businesses. “The future belongs to those who understand their customers beyond transactions,” AlHamdan shares. “It’s about anticipating needs and innovating relentlessly to meet them.”
His company stands at the forefront of this transformative journey, not just offering solutions but building relationships. It’s this ethos that AlHamdan believes will set the new standard for customer experience, not just in Saudi Arabia but globally.
A Disruptive Presence in the Digital World
AlHamdan’s digital presence, though selective, is strategic. “Cx Snacks,” his brainchild, is more than a broadcast; it’s a movement. “It’s about being where it matters most,” he comments on his digital strategy. “Cx Snacks is about cultivating a community of forward-thinkers as passionate about customer experience as I am.”
His LinkedIn and TikTok may not buzz with daily activity, but his influence is palpable through every episode of “Cx Snacks.” It’s here he challenges norms, asks tough questions, and most importantly, listens — to his audience, industry peers, and most critically, the voice of the consumer.
Navigating Through a Future Undefined
As 2023 unfolds, the economic narrative within Saudi Arabia provides a backdrop for AlHamdan’s expertise to shine. The non-oil sectors, including retail and customer service, are expected to grow by 5%, according to IMF reports. This growth is fertile ground for a CX revolution.
“By 2030, I foresee a business ecosystem where customer experience is the heartbeat of every operation,” AlHamdan envisages. His forecast aligns with global market predictions, anticipating significant growth driven by technological advancements and evolving consumer expectations.
The Road Ahead: Uncharted Yet Promising
In the face of skepticism and an evolving market, Waleed AlHamdan stands resolute. “The path to change is never without its dissenters. But it’s the visionaries who dare to challenge the status quo, who write the future,” he concludes. His words aren’t just a reflection of his journey but a call to action for industry leaders everywhere.
In a world of rapid advancements and shifting consumer preferences, AlHamdan’s story serves as a reminder. At the core of every innovation and technological advancement lies the most critical component — the human experience. It’s leaders like Waleed AlHamdan, operating at this intricate intersection of empathy and strategy, who are set to redefine success in the modern business landscape.
CX Compass
We are a Saudi customer experience consulting firm, headquartered in Riyadh. We help Organizations impress their customers and inspire their employees – creating raving fans that drive business growth.
The philosophy behind CX Compass is simple: With every interaction, businesses win or lose share. Each touchpoint – be it with customers, distributors, or even employees – presents an opportunity to either build brand loyalty or destroy it. CX Compass helps Organizations capitalize on this concept by creating end-to-end brand experiences that do not just satisfy, but impress.
CX Compass delivery model is based upon Return on Investment (ROI), and we are fortunate to have members of our team that share this same value structure. Our value-added services also provide our clients with benefits and opportunities through customized solutions, focusing on every client’s needs and objectives. We offer benefits of a global delivery model, robust financial stability, and flexible solution offerings, along with a rich international talent pool.
About our People Services
Forrester asked business leaders what priority actions they’re taking to improve customer experience. The top response was increasing access to training and development. BusinessWay will help organizations to enhance the ability to realize the benefits of Customer Experience. A customer-centric culture is impossible if employees aren’t well knowledgeable in your Customer Experience strategy. If employees don’t know how to execute their part of your intended customer experience, lack of enablement will restrain your Customer Experience efforts. “Once you stop learning, you start dying,” Albert Einstein.
Our People Services
- CX Workshop’s (Arabic & English)
- CX Training (Arabic & English)
- CX Mentorship and Coaching
- CX Public Speaking Engagements
- CX Podcasting – CXSnAx
About our Programs
CX Compass types:
- Desired
- Tailored
CX Workshop’s (Arabic & English)
Across a variety of topics, each of our workshops is customized to address your specific needs. Enjoyable, outcome-oriented, and highly interactive, they engage and educate while delivering immediate, actionable skills and insights for participants and your organization.
Every workshop we offer is proven to be highly effective at driving customer experience transformation. We know this because we’ve run them for large and small organizations, creating measurable results for dozens of organizations and better experiences for millions of customers.
Inspirational Training To Improve Customer Retention
Cutting-edge Strategy for Customer Experience and Customer Loyalty. Do you want to increase your team’s knowledge to make them a more valuable asset? Waleed uses advanced concepts to develop practical applications of tactical strategy that enhances customer experience as a competitive advantage. Waleed’s virtual or in-person workshops designed for audiences ranging from ten to three hundred people are fun, thought-provoking, and practical.
Bilingual Customer Experience Workshops (Arabic & English)
Across a variety of topics, each of our workshops is customized to address your specific needs. Enjoyable, outcome-oriented, and highly interactive, they engage and educate while delivering immediate, actionable skills and insights for participants and your organization.
Every workshop we offer is proven to be highly effective at driving customer experience transformation. We know this because we’ve run them for large and small organizations, creating measurable results for dozens of organizations and better experiences for millions of customers.
CX Mentorship and Coaching
Your Moment of Truth Increase Your Customer Experience Leadership Skills & Gain A Competitive Advantage Invest In What Matters Most TO YOU! CX Compass Mentoring program is designed to increase your knowledge so you can take your career and company to the next level. Waleed AlHamdan teaches you a proven Heart & Science™ customer experience framework to lead with excellence, gain loyal customers, increase revenue and ongoing referrals. 100% satisfaction guaranteed or money back Stacy is all about customer experiences and that includes delighting you. • No “cookie-cutter” approach. Every session is PERSONALIZED to your needs. • 60-minute meetings are accomplished Face2Face or Virtual or Teleconference. • Individual and group sessions. • Recorded discussions for ongoing reference.
CX Public Speaking Engagements
If you’re looking for an authentic storyteller & dynamic speaker who wows the crowd in person and virtually, you’ve come to the right place. I am on a mission to stop and prevent bad experiences from happening for customers, employees, patients, contact center agents, etc. I have been traveling worldwide to educate people about DOING Customer Experience correctly, fueled by an empowered workforce, not just talking or thinking about it. Each presentation is based on actionable lessons I’ve learned as a practitioner for 22+ years working at reputable brands. I also share research and strategies gathered from interviews with hundreds of experts on my podcast and blog. Reserve time with me to discuss how I can make your event, workshop, or company meeting a memorable experience.
CX Podcasting – CXSnAx
Welcome To The CXSnAx Podcast Hosted by: Waleed AlHamdan How Do You Gain More Loyal, Profitable Customers Who Buy Again and Tell Others? Answer: By Applying Customer Experience (CX) Correct Hear host Waleed AlHamdan actionable strategies on the CXSnAx podcast. This show is not about talking or thinking – it’s about Influencing & Creating the Correct Customer Experience, fueled by an empowered, valued workforce. It’s focused on helping leaders cultivate lasting relationships and meaningful experiences that enrich people’s lives versus competing on price. You’ll learn Waleed proven Heart & Science™ framework and insider tips from interviews with startup Executives, corporate CEOs, and acclaimed authors about winning through customer service excellence. Each episode also includes stories, challenges overcome, and inspiring lessons you can apply for personal and professional fulfillment. Watch, Listen, and CX Power.
