A World of Customer Experience

Waleed AlHamdan’s Mastery in Customer Experience Sets New Horizons for Industry Leaders

In an era where customer experience (CX) is the battleground for brand supremacy, Waleed AlHamdan emerges as a beacon, guiding industry leaders toward uncharted territories of innovation and excellence. His journey, marked by over two decades of hands-on experience across multiple sectors, culminates in his latest entrepreneurial venture. This pivotal shift promises to redefine the CX landscape in Saudi Arabia, resonating with a market that’s increasingly digital and consumer-centric.

Pioneering a CX Revolution

“His insights aren’t just theoretical; they’re built on years of practical experience and a deep understanding of what customers truly desire,” asserts a senior executive from one of Saudi Arabia’s leading enterprises, preferring anonymity. AlHamdan’s new company is a testament to his commitment to elevating businesses. “The future belongs to those who understand their customers beyond transactions,” AlHamdan shares. “It’s about anticipating needs and innovating relentlessly to meet them.”

His company stands at the forefront of this transformative journey, not just offering solutions but building relationships. It’s this ethos that AlHamdan believes will set the new standard for customer experience, not just in Saudi Arabia but globally.

The Man Behind the Vision

AlHamdan’s ambitions don’t just stop at business transformation. He envisions himself reshaping mindsets about customer service and business excellence through coaching and public speaking. “I want to change the way leaders think,” AlHamdan asserts. “True transformation begins when we shift our focus from products to people, from transactions to interactions.”

However, this vision isn’t without its skeptics. “Is the market ready for such a shift? Can these ideals be translated into actionable strategies?” questions an anonymous industry expert. This skepticism, however, isn’t swaying AlHamdan’s resolve. He believes the market isn’t just ready but in dire need of this paradigm shift.

A Disruptive Presence in the Digital World

AlHamdan's digital presence, though selective, is strategic. "Cx Snacks," his brainchild, is more than a broadcast; it's a movement. "It's about being where it matters most," he comments on his digital strategy. "Cx Snacks is about cultivating a community of forward-thinkers as passionate about customer experience as I am."

Navigating Through a Future Undefined

As 2023 unfolds, the economic narrative within Saudi Arabia provides a backdrop for AlHamdan's expertise to shine. The non-oil sectors, including retail and customer service, are expected to grow by 5%, according to IMF reports. This growth is fertile ground for a CX revolution.

The Road Ahead: Uncharted Yet Promising

In the face of skepticism and an evolving market, Waleed AlHamdan stands resolute. "The path to change is never without its dissenters. But it's the visionaries who dare to challenge the status quo, who write the future," he concludes. His words aren't just a reflection of his journey but a call to action for industry leaders everywhere.

CX Compass

We are a Saudi customer experience consulting firm, headquartered in Riyadh. We help Organizations impress their customers and inspire their employees – creating raving fans that drive business growth.

The philosophy behind CX Compass is simple: With every interaction, businesses win or lose share. Each touchpoint – be it with customers, distributors, or even employees – presents an opportunity to either build brand loyalty or destroy it.

CX Compass helps Organizations capitalize on this concept by creating end-to-end brand experiences that do not just satisfy, but impress.

CX Compass delivery model is based upon Return on Investment (ROI), and we are fortunate to have members of our team that share this same value structure.

Our value-added services also provide our clients with benefits and opportunities through customized solutions, focusing on every client’s needs and objectives. We offer benefits of a global delivery model, robust financial stability and flexible solution offerings, along with a rich international talent pool.